Frequently Asked Questions

Simply browse our collection, select your size, add the item to your cart, and proceed to checkout. We currently accept prepaid (online) orders only.

Yes, as long as the order hasn't been dispatched. Contact us as soon as possible via email or WhatsApp with your Order ID, and we'll assist with changes or cancellation.

Once your order is shipped, you'll receive a tracking link via SMS/email. You can also check order status anytime on our Track Order page.

Order processing usually takes 1–2 business days. If you haven't heard back after that, please reach out to our support team with your Order ID.

We accept credit/debit cards, UPI, net banking, and popular wallets. Cash on Delivery (COD) is not available at this time.

COD is not available at this time. We accept prepaid (online) orders only, through secure payment methods.

Yes. All payments are processed through secure, PCI-compliant payment gateways. We do not store your card details on our servers.

Delhi NCR: 1–2 business days. Rest of India: 3–5 business days, from the date of dispatch. Remote areas may take slightly longer.

Yes, shipping is free on all orders above ₹1,299. Orders below this value will have a shipping charge shown at checkout.

At this time, we ship only within India.

Please do not accept a visibly damaged or tampered package. If you notice damage after opening, report it to us within 24 hours with photos, and we'll arrange a replacement or refund.

You can request a return or exchange within 7 days of delivery, as long as the product is unused, unwashed, and has its original tags and packaging intact.

Go to Track Order or Contact Us, select the relevant order, and choose your reason for return/exchange. Our team will guide you through pickup or self-ship instructions.

Most products are returnable within the window above. Innerwear and items marked 'Non-Returnable' on the product page are excluded, as are items from clearance/final sale.

Once your returned item passes quality check, refunds are processed within 2 business days and typically reflect in your original payment method within 5–7 business days.

Yes, subject to stock availability. If your requested size isn't available, we'll process a refund instead.

Each product page includes a size chart with bust, waist, hip, and length measurements. We recommend comparing these to a similar garment you already own for the best fit.

No worries — you can request an exchange for a different size within 7 days of delivery, subject to availability.

Most of our kurtis are made from breathable, skin-friendly fabrics like pure cotton, suited for everyday Indian weather. Fabric details are listed on each product page.

We recommend hand-washing separately in cold water and avoiding bleach. Specific care instructions are included with each product and on the product page.

Minor colour variation can occur due to screen settings and photography lighting. We try to keep product images as accurate as possible to the actual garment.

You can check out as a guest, but creating an account lets you track orders, save addresses, and view your order history more easily.

Use the 'Forgot Password' link on the login page to reset it via OTP sent to your registered email or phone number.

Email us at dhaarisutra@gmail.com or WhatsApp us at [your business number]. Our support hours are Monday–Saturday, 10 AM – 7 PM.

Yes, we welcome bulk orders for boutiques, gifting, and corporate events (minimum quantities may apply). Email us at wholesale@dhaarisutra.com with the styles and quantities you're interested in, and our team will share pricing and timelines.